Shipping and handling fees are included with your purchase unless otherwise indicated at the time of purchase. All orders require a street address and phone number, and we do not ship to P.O. Boxes or outside the United States and Canada. Standard shipping fees are intended to cover costs to process, prepare, and deliver your order.
Due to the perishable nature of chocolates and gifts, additional fees will be required to process and preserve quality of chocolates for shipment; these would include proper insulation and packed ice.
During warm weather, if the order will arrive at your destination by Friday, we ship chocolate packages by 3pm on Wednesday. Shipments that will not arrive by Friday may be held for shipment until the following week. During extremely hot weather we will not ship chocolates.
As it is our priority to ensure your delivery is successful, we may contact you to upgrade to an expedited delivery method that will retain the quality and freshness of your shipment. Our chocolates are packed in ice en-route to your destination warmer than 72 degrees to ensure the quality of our chocolates.
Due to the perishable nature of our chocolates and confectionery, we’re unable to accept returns under any circumstances.
Mamancy is not responsible for items delivered to incorrect addresses supplied by the sender or recipient. We are also not responsible for missing, stolen, or damaged packages after they are delivered to the address specified by the customer, or any orders returned or delayed due to incorrect of undeliverable addresses.
Chocolates need to be stored in a cool dry place and refrigeration is not necessary. We recommend opening the package as soon as received and to keep away from direct sunlight or outside. Tracking your package is a great way of ensuring someone is available to receive the package.
Delivery rates are applied during check out per FedEx charges and are calculated based on weight and destination. Delivery can be expected within 2-10 days based on order processing. For orders going to Alaska, Florida, or Hawaii an additional fee will be incurred and must be shipped via 2nd Day Air or Next Day Air to be expedited. Orders to Canada will incur additional handling costs of $9.99.
Mamancy is not responsible for errors on the part of the shipping company, delays caused by weather, mechanical failures, or other acts beyond our control. Prices are subject to change without prior notice.
This website is operated by Mamancy Tea Co, LLC. Throughout the site, the terms “we”, “us”, “our” or “company” refer to Mamancy Tea Co, LLC.